Showing posts with label Mitch Joel. Show all posts
Showing posts with label Mitch Joel. Show all posts

Tuesday, March 17, 2009

Man vs Machine

Man vs Machines. It is a concept that has provided fodder for many a book and made millions for movie and tv producers.

It now appears that the battle rages on - on the Web!

ReadWrite Web has a post about how Twine could surpass Delicious. In explaining Twine’s bookmarking methodology, they described it this way: “It's like tagging in Delicious but automated and, in theory, more thorough than any human being would be in assigning tags.”

What is strange is that not long ago, Mitch Joel was commenting on the power of people in the search engine arena. He mentions an article he wrote a while back where he stated that Delicious was becoming his default search engine. The reasoning was this:
“…if someone found a piece of content and took the time to tag it and bookmark it, odds are it had already been vetted and could be considered much more reliable than anything a Google algorithm might return back.” It is the wisdom of crowds philosophy that has made, amongst others, Wikipedia what it is today.

There is an obvious debate brewing here. Wisdom of crowds vs machine efficiency.

From my own perspective, I favour the Soylent Green approach but I am very curious to hear your opinion.

Who (or what) do you trust more to give you relevant information on a web page’s content, man or machine?

Friday, October 17, 2008

Twitter Story No. 1: Time well wasted!

It has been argued that Twitter is no more than a fun way to waste some time during the day - entertaining for sure, but with no real-life applications, and no business value.

The Ad Contrarian, in Twitters Never Win. Winners Never Twit stated in no uncertain terms that Twitter was a monumental waste of time (I won’t repeat the exact terms here because my nieces and nephews occasionally reads my posts and I don’t want them picking up this sort of language, at least not from me). He also states that his critique is based on the fact that he “tried” Twitter (for a total of 6 days).

I understand that Mr. Contrarian (if that is your real name!) generates most of his traffic by being overly obnoxious and in-your-face so as to goad people into linking to his blog, so I have purposely avoided doing so (you can easily find his blog if you really want to).

Thus was born Twitter Stories, a series of posts based on micro case studies of the use of Twitter in real-life and business situations. This post is the first in a series that I hope will show practical applications of Twitter by the folk who really and honestly use it.


Micro case study number 1: Mitch Joel vs the Airline

October 14, 2008,
Mitch Joel is waiting for a flight to Winnipeg where he is set to speak Personal Branding at a Power Within event.

At 6:53, he posts the following tweet:

need help: anyone know anyone who talks on the subject of Web 2.0 and Social Media and is based n Winnipeg? DM me details please :)

He does not get the tweetback he is looking for, so at 7:23 he posts a follow-up tweet:

really need your help. my flight is delayed. do you know anyone who can talk about online marketing in Winnipeg? Please DM me. It's urgent.

October 15, Mitch posts the following on Twitter:

Twitter & Facebook win! Was able to find Joel Parent who kept the crowd engaged while my flight was delayed. Managed to squeak in 40 mins.

Outcome: Twitter is a business contact and emergency services tool

This is the new business reality that Twitter and other Social Media offers to those who are willing to invest in it. And by invest, I mean take the time to develop ties to a broader community. It goes far beyond networking in the traditional sense. It not just a matter of collecting business cards and doing the occasional follow-up phone call. Here, two professionals who didn’t know each other beyond their social networks were able to come together and collaborate on a specific project. Mitch was able to reach out to someone, and to verify his qualifications to get the job done, primarily through Twitter and by extension, through Facebook.

Twitter, like other social media, is a tool and is only as good as the ties you have made and nourished and to the brand and the reputation you have built up. But for those who can use them properly, these new tool offer incredible new opportunities never seen before, many of which have yet to be discovered.

To know more about the story, read Mitch’s post Twitter For Business Works

If you have any such experiences you would like to share, please comment on this blog or email me at alainlemay69@gmail.com

Of course, you can also contact me via Twitter under: Alain_Lemay69

Tuesday, September 16, 2008

Can you hear the whispers?

Imagine being in a crowd of millions and someone, somewhere, is whispering your name, talking about you or your business.

In the real world, this potential friend, or potential business lead, would be lost to you because there would be no way for you to find this person. Worse, you probably wouldn't even know about it. For an individual, it might meen that someone simply commented on their picture in Facebook. For a company, it might meen that a customer is praising, or trashing your campany name online for all to see.

The classic example is the case of the guy who realised he could open his supposedly inbreakable Kryptonyte bicycle lock with a simple bic pen. He filmed it and posted it on Youtube. It went viral with thousands upon thousands of people viewing it (Steve Rubel has an excellent post on his blog, Micro Persuasion, that outlines this story in greater detail). When the company heard about this video, they immediately...did nothing. It cost them dearly. Not only that but the video has inspired dozens more who are trying everything they can to see if they can break the lock - and are of course filming it and posting it to Youtube. I have seen multiple ways of opening this lock, from using a car jack, to sawing through it with a carbide rod.

I first saw this video in a presentation Mitch Joel gave at a big conference I attended for Government of Canada communicators. It was a real eye opener and spurred me on to learn more about monitoring your brand, in my case, my personal brand, online. Now, the purpose of this post is not to discuss the value of monitoring your name/brand online. Better men, and women, than me have discussed this topic at lenght. But knowing about the concept and seeing it in action are two different things. Sure, I have a Google alert account that sends me emails when something is posted somewhere about me, mostly by me :( , and from time to time I visit Technorati to confirm just how invisible my blogs are, but there is a hop and a leap from that to serious brand monitoring.

A little while ago, Mitch Joel posted a link on twitter asking for suggestions about online monitoring tools. On his blog, Six Pixels of Seperation, he listed the major free tools and asked if anyone knew of other ones. It just so happened that, that very week, I had read about a company called Radian6 that did just that, so I replied to Mitch via twitter. It was only a matter of hours before I had a tweet from the VP Marketing of Radian6 thanking me for my recommendation and offering to demo their product in more detail.

Wow! I must admit I was impressed. You have to understand that in terms of the Web, I am not well known. I am that whisper in the crowd and most would not strain the ear to hear what I have to say. But those who take their business seriously, the real pros, don't miss a beat. They know that every whisper is a potential client, or a potential lead to other clients, and in the business world of today, this can make all the difference in the world.

Knowing who is talking about you and what they are saying is not just a good-to-have, it is a must-have for anyone doing business and a should-have for everyone else.

Note: I am not affiliated in any way with Radian6, Google, Mitch Joel, or Steve Rubel, other than by the fact that I follow their (Mike's and Steve's) blogs regularly for those pearls of wisdom that help make me a better blogger and a better communicator. I have not been offered and do not expect to profit financially in any way from this posting.

Wednesday, September 3, 2008

Web 2.0 the Wrong Way!

I received an email the other day from a guy, a former neighbor, who has created a website for communities of practice aimed at a regional/municipal audience. This guy supposedly has an MBA in electronic business yet I was dumbstruck by his approach and his total and complete lack of understanding of the spirit of Web 2.0 technologies.

The first thing that made me shake my head was his claim that he is "reinventing the internet" with this site.
With online communities? He really thinks he is reinventing the Web? All hail the revolution!

Oh, but he had other brilliant insights in store for me. According to him, the reason the quality of exchanges are so poor on the internet is because everyone is anonymous on the web. So, his solution to this fundamental flaw of the internet is that no one can be anonymous on his site. Funny, I'm pretty sure most of the 118 000 000 bloggers out there sign their texts. And very few people on Facebook, Myspace, Friendster, and LinkedIn are anonymous as far as I can see.

I'm not sure why at this point but I actually visited his site. He said he has been working on it for 3 years now yet it still had "Beta Version" written at the top (whatever that means) and he only had two people signed up, one of them being himself. This might have to do with the 2$ sign up fee he is asking for up front.

Last but by far the most unsettling, his email included a "Confidentiality Clause" after his signature block that stated, amongst other things, that "It is strictly forbidden to copy, publish or distribute this email, in any shape or form." This is just an extract as the whole thing is six lines long. Not only did I find it personnaly offensive that, in a sollicitation email, he would presume to tell me what I can and can't do with his email, but it highlighted for me the fact that he understands NOTHING about Social Media. He has picked-up the technology, but he understands nothing about the philisophy.

I came across a great quote today while reading The Seven Lost Secrets of Success by Joe Vitale that really exemplified for me the spirit of Social Media.

"Exchange ideas frequently. If you and I exchange dollars we are no better off - each of us still has a dollar. If we exchange ideas we each have two ideas where we had one before. What you gave you have. What I got you did not lose. Share your ideas - you will not become poorer - both of you will be the richer for the mutual exchange." J.C. Penney, 1934!

Those who think that the web today is about hoarding your ideas so you can make a buck down the line understand nothing about the Web of today and the Web of tomorrow. In 1934, J.C. Penney vas a lone visionnary for thinking this way but for those trying to be part of the global community, this is a way of life.

The ones leading the pack understood this way before the rest of us did. Mitch Joel, Chris Brogan, Bryan Eisenberg, Shel Holtz, Jeremiah Owyang, Andy Sernovitz, Kate Trgovac - they all have become highly successfull because they were willing to release control of their ideas and share their knowledge with the world. Sharing, instead of hording. Asking questions instead of just offering their own solutions. Engaging, instead of controlling. And THAT is the true spirit of Social Media.